Terms Of Agreement
Read These Terms of Agreement Before Placing an order with our PrintingXpert. All Orders by Website, by Email, by Phone, by Fax, or by Walkin to our Facility.
Effective Date: This Terms of Use Agreement was last updated on 01/24/2010.
This Terms of Use Agreement sets forth the standards of use of the printingxpert.com Online Service. By using the printingxpert.com website you (the "Member") agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at printingxpert.com website. Your continued use of the Service after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.
Any jobs that have been approved or "ok to print" cannot be altered or changed due to the automated process that results from the "ok to print" action. If a request is made for a job to downgrade, including but not limited to turnaround time, quantity, shipping method etc, before the digital proof is approved, a change order fee of $35.00 will be deducted from the refund.
Turnaround times begin ONLY when the following criteria have been met:
Note: that if a hard copy proof is ordered, it MUST be SIGNED and RETURNED before production recommences.
EXAMPLE: if a 3 day turn job is submitted, approved, and sent to press on a Monday before 5:00pm EST, Day 1 of turnaround time is the following business day and the job would ship out on Thursday of that same week.
Printingxpert.com strives to ship every job on time; however, ship dates should be considered estimates. Production delays, weather conditions and mechanical malfunctions, etc. can sometimes cause jobs to ship late. In the event printingxpert.com ships a late job, the price difference between the requested and actual print schedule will be credited back towards the client's account. Printingxpert.com is not responsible for upgrading the shipping method to accommodate a missed estimated ship date. Customers may upgrade the shipping method prior to the job actually shipping at their own expense. Cancellation of a job or entire order based on turnaround time is permitted ONLY if a Customer Service Supervisor agrees to these terms in writing as a condition during order entry. If you have a time-sensitive job, please be sure to notify customer service.
Official printingxpert.com non-production dates:
New Years day - Jan 1
Memorial Day - Last Monday in May
Independence Day - July 4th
Labor Day - First Monday in September
Thanksgiving - 4th Thursday & Friday in November
Christmas - December 25th & 26th
Printing Xpert Offer First PDF or JPG Proof at no cost means it's FREE WOW! any additional Each Proof will be $10.00 Per Order
The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, type, spelling, text, spacing, punctuation, or image placement. Customer is fully responsible for all that is contained in the final approved proof. Once customer confirmes or approves the final artwork files, customer will be responsible for any layout, copy, typing, spelling, text, spacing, punctuation, or image placement error. Printing Xpert is not responsible for any error.
1st Free Online PDF: We offer free online PDF Proof which can be seen on My Account panel or via email.
An online PDF,JPG proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, final text, copy, type, spelling, and the text. Electronic PDF ,JPG proofs do not show transparency and over print issues. Neither do they show color change from RGB or Pantone to CMYK.
Hard Copy: Customers can request a Standard Hard copy Proof on this product if you need an accurate color proof to assure a high quality job. There will be an additional $35 charge for each additional proof.
A hard copy color proof guarantees a reasonable likeness to the final printed pieces. However, it is printed on a substrate that does not match the final paper stocks used in our printing process. The hard copy color proof is color-matched to a four color process on coated papers and does NOT simulate other stocks such as uncoated paper or plastic. While a hard copy color proof will visually show color, variation between the hard copy color proof and the final printed piece is to be expected. If a variation occurs due to these circumstances, the resulting printed job is considered an acceptable print performance.
PrintingXpert.com offers hard copy proofs, which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art, and must be requested by the customer when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock, and while it’s main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper.
The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by PrintingXpert.com on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is the customer’s responsibility to determine if they need a hard copy proof with their print order.
NONE : None Proof Choose (Print as it) this method if you do not wish to get proof. We will prepare your file and print it without letting you review it first. Although mistakes are rare we cannot be held responsible for errors if you choose this option. Please note that: your turnaround time will be affected based on the proof you select. In all cases, your turnaround does not start until we receive an approval on the proof. Please see turnaround guidelines for more information. Please note: if we are unable to print your files because they do not conform to our file requirements, your job status will be put "On Hold" and your turnaround time will be reset. *Note: The proofing process can/will delay the turnaround time of your job All proofs are sent to the Shipping address, unless told otherwise.
You must provide at minimum 300 dpi high resolution Images suited for offset printing. Printingxpert.com is not liable for images printing as bitmaps as a result of the customer providing low-resolution images
If you require a creative designs service that reveals your company message efficiently while choosing the accurate colors, readable content/text and images in your artwork. Our Custom Design Service will provide you an inspiring designs by our professionals. We offer discount " base package price" price with printing service only and it will $50 extra fee for editable version file to release to client.
You must include 1/8" symmetrical bleed for designs which have content extending to the trim line. You must exclude important content from the caution zone, defined by the inner 1/8" margin to the trim lines. Printingxpert.com allows for a 1/16" tolerance for error with each bindery process, therefore adherence to bleed and caution margins are important to image fidelity.
You must upload artwork so that the finished piece backs up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head. The head of a page is defined by the top of the rendered proof and the bottom is called the foot (helpful hint: on a printingxpert.com PDF proof, the head will always be designated as the printingxpert.com logo on top). The head of one side backs up to the head of the other page on two sided work. Printingxpert.com.com recommends that you always print laser proofs and back them up head to head to make a folding dummy, which will ensure your artwork is set up properly. You may need to rotate a page after proof review and resubmit art to ensure your pages will back up properly.
Our automated system requires that art is uploaded as a single, multi-page pdf file. Page sorting is the same as when viewing your book; for example, 28-page booklet or calendar (sorting order) PDF: page 1 = outside front cover; page 2 = inside front cover; page 3-26 = subsequent pages; page 27 = inside back cover; page 28 = outside back cover. Printingxpert.com will not be able to proceed with your bound product order unless these minimum requirements are met.
Printingxpert.com is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. For best result, always use CMYK color spaces when creating your artwork.
Printingxpert.com is not responsible for any missing foil shift that occurs in conversions from CMYK color modes. For best result, always use 12pt or up Font Size
Full color jobs that contain large solid areas of black ink should have the black set up as CMYK black (60, 40, 40, 100). Printingxpert.com will not be liable for printing a consistent, solid and rich black if artwork is not set up to this specification (rich black should not be used for text).
A gang-run is the method of producing print jobs for clients that lowers costs by printing several print jobs together on the same print run, thus spreading the cost of the printing amongst all jobs on the form. All gang run printing is subject to a 10% color variance. If a job is color critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Color critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs.
Customers must notify printingxpert.com within 1 business day of order delivery to report any defects discovered in the ordered product. Unused 100% of the product should be returned to printingxpert.com at the customer's expense within 5 business days from the date of delivery. Should the claim be approved by printingxpert.com, a reprint at no cost will be shipped to the customer using the original shipping method.
All sales are final. No refunds are available on orders unless art files have NOT been uploaded to the site,email , drop off to our facility, submitted to customer services or Design Services Dept. On jobs that meet the above criteria, a $50 to $75 processing fee will be charged for each job cancellation. The minimum order cancellation fee is $50. On jobs that meet the above criteria, you must contact printingxpert.com within 30 days to request your refund. Any refund requests approved after 30 days will be issued as a credit toward the next order.
Over-runs or under-runs will not exceed 5%. If a job is short, printingxpert.com will prorate the missing quantity in the form of a credit toward future orders or at our discretion a reprint of the missing amount will be allowed for jobs missing 500 or more pieces.
printingxpert.com have right request the 100% defects product. 100% of the unused defects product should be returned to printingxpert.com address at the customer's expense within 3 days from the date of delivery.
Please note that all prices and specifications are subject to change without notice. Check for updated online advertised price. Qualifying purchases should be placed online along with the code and paid in full before the promotion expiration time. Offers are not valid for previous purchases. Non-shipping related promotions apply to printing charge only; custom quotes, mailing postage, shipping charges and sales tax, etc. is excluded from offer discounts. UPS Ground shipping promotion is limited to packages shipped within the Continental U.S. with the selection of the UPS Ground option only; the maximum value of the offer may vary by product or campaign. One discount code per order only, promotions or credits cannot be combined.
Unless you choose Pick Up or Mailing Services, you need to select one of the shipping options presented to you on the Site. All shipping is currently done via UPS. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by UPS. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.
Shipping transit times vary, and PrintingXpert.com assumes no responsibility for delays caused by shipping carriers, weather damage , lost, any damages or resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, lost, damage, illness, etc.
PrintingXpert.com's responsibility is limited to preparing your printing order and delivering it to UPS for shipping. PrintingXpert.com is not liable for damages which occur in shipping.
Pick up orders will be kept for 30 days from the delivery of the pick-up notification email. If the order has not been picked up from PrintingXpert.com 's facility within 30 days, it will be shipped directly to the customer and customer will be billed for the applicable ground shipping rates. We cannot ship to P.O. Boxes or APO/FPO.
Change In Address: Printing Xpert will not be responsible against the amount UPS charges on change of address incase the customer has not notified ahead. The client is liable to the UPS charges of any adjustments and amendments to the address after the package has left the warehouse.
No refund on shipping charges will be made on any job once it has shipped. We don't accept any Fedex,USPS or thired party pick. PrintingXpert.com assumes no responsibility for delays caused by shipping carriers, weather damage , lost, any damages or resulting from the failure to receive a job on time.
By creating an account, requesting a sample pack or ordering product from printingxpert.com you agree to receive various emails from printingxpert.com pursuant to our privacy policy. Email Job Status Notifications are sent in regards to job status changes, job shipment, and job related warnings such as delays or art issues. Periodic newsletters, product specials, one-time sales, new coupons and time-sensitive offers are also send pursuant to our privacy policy and Member opt-in or opt-out requests. If you wish to be removed from the special offer emails please click the remove link at the bottom of the email.
The customer agrees that the shipping terms for all printed Products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.
The site is provided by printingxpert.com on an "as is" and on an "as available" basis. To the fullest extent permitted by applicable law, printingxpert.com makes no representations or warranties of any kind, express or implied, regarding the use or the results of this web site in terms of its correctness, accuracy, reliability, or otherwise. Printingxpert.com shall have no liability for any interruptions in the use of this Website. Printingxpert.com disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties; therefore the above-referenced exclusion may not be applicable.
printingxpert.com SHALL NOT be liable for any damages whatsoever, and in particular printingxpert.com shall not be liable for any special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to this web site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if printingxpert.com has been advised of the possibility of such damages. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS ARE NOT APPLICABLE.
Any recommendations made by Seller concerning uses or applications of said goods are believed reliable but Seller makes no warranty of results to be obtained. Buyer assumes all responsibility and liability for loss or damage resulting from the handling or use of said goods
Installation or Removal
Printingxpert is not responsible for any fatigue surface material damage during installation or removal. The surface for installation material should be strong enough to apply or remove the stickers, posters, vinyl etc easily.
Member agrees to indemnify and hold printingxpert.com, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys' fees and costs, made by any third party due to or arising out of Member's use of the Service, the violation of this Agreement, or infringement by Member, or other user of the Service using Member's computer, of any intellectual property or any other right of any person or entity.
Pantone Matching System, PMS Color charts allow you to choose the EXACT color of your logo based on a 3-4 digit color system number. Some product cost more to have an exact PMS Color Match.
Getting a PMS Color Match on your printing products is ideal for matching up the exact color of your company's logo. Matching your printing color becomes important when you are purchasing multiple printing products and you want them all to match, especially if you are giving them all away in a trade show package or handout kit.
Printing Xpert Charge each Printing Product PMS color match up fee for each color $45
Printingxpert.com reserves the right to cancel or otherwise refuse to print jobs it deems are obscene or offensive, including, Hatred, Violence against community(s), Race, Religion, but not limited to pornographic materials. Printingxpert.com reserves the right to charge the customer for services rendered up to the point that the job was cancelled, or we will do a full refund.
Printingxpert.com reserves the right to modify or discontinue the Service with or without notice to the Member. Printingxpert.com shall not be liable to Member or any third party should printingxpert.com exercise its right to modify or discontinue the Service. Member acknowledges and accepts that printingxpert.com does not guarantee continuous, uninterrupted access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
Our website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third-party site. You should contact the site administrator or webmaster for those third-party sites if you have any concerns regarding such links or the content located on such sites. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage all Members to review said privacy policies of third-parties' sites.
Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While printingxpert.com makes every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this website.
Printingxpert.com makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.
Our website is operated and provided in the State of New York. As such, we are subject to the laws of the State New York, and such laws will govern this Terms of Use, without giving effect to any choice of law rules. We make no representation that our website or other services are appropriate, legal or available for use in other locations. Accordingly, if you choose to access our site you agree to do so subject to the internal laws of the State New York.
Member assumes all knowledge of applicable law and is responsible for compliance with any such laws. Member may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.
All content included or available on this site, including but not limited to site design, text, graphics, interfaces, and the selection and arrangements thereof is ©2009-16 printingxpert.com, with all rights reserved, or is the property of printingxpert.com and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of printingxpert.com is strictly prohibited. Members agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized off Member assumes all knowledge of applicable law and is responsible for compliance with any such laws. Member may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.
The law sharply restricts photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of the United States and foreign governments.
U.S. Currency
The Counterfeit Detection Act of 1992, Public Law 102-550, in Section 411 of Title 31 of the Code of Federal Regulations, permits color illustrations of U.S. currency provided:
Pursuant to Section 512(c) of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act, printingxpert.com designates the following individual as its agent for receipt of notifications of claimed copyright infringement.
By Mail
Printing Xpert
Attn: Xpert Services Group
315 Franklin Ave Facility #2
Franklin Sq. , NY 11020
Tel: 1-888-681-4947
Email: service@printingxpert.com
printingxpert.com retains the right, at our sole discretion, to terminate any accounts involved with botnets and related activities. If any hostnames are used as command and control points for botnets, printingxpert.com reserves the right to direct the involved hostnames to a honey pot, loopback address, logging facility, or any other destination at our discretion.
Various factors that determine the outdoor durability of vinyl graphics. Due to the nature of the Vinyl Material, there are environmental reasons why the final product size can become shortened or shrunken. For example: the product can seem up to 1/8 of an inch shorter. But it’s not the only important factor..
If any provision of this Terms of Use Agreement shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially-enforceable provision) shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent. You agree that this Terms of Use Agreement and any other agreements referenced herein may be assigned by Printingxpert.com, in our sole discretion, to a third party in the event of a merger or acquisition.
This Terms of Use Agreement shall apply in addition to, and shall not be superseded by, any other written agreement between us in relation to your participation as a Member. Member agrees that by accepting this Terms of Use Agreement, Member is consenting to the use and disclosure of their personally identifiable information and other practices described in our Privacy Policy Statement.
All Sign & Poster Due Payment is due on delivery time of service / installation or within 24 hours. As our company policy we require valid credit payment detail for any sign or poster installation. In case of failure to complete payment within 24hrs, valid credit card will be charged rest due immediately after 24 hours. In case of failure the credit card payment contract will be cancelled and installed/done work can be withdrawn by this company or third party company. The deposit is non-refundable and all sales are final. The customer must pay for all cost relating to obtaining a permit for any signs. Return checks are subject to service charge to the extent allowed by the law.
Any approval replacement for all reprint jobs will be delivered within 4 - 5 Business days.
Printingxpert.com reserves the right to cancel or otherwise refuse to print jobs it deems are obscene or offensive, including, Hatred, Violence against community(s), Race, Religion, but not limited to pornographic materials. Printingxpert.com reserves the right to charge the customer for services rendered up to the point that the job was cancelled, or we will do a full refund.
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